Refund policy

At DES (Delhi Ecom Supplies), customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

You may request a return within 7 days of receiving your order.

2. Eligible Returns

A return will be accepted if the product is:

Damaged during delivery
Defective or not functioning properly
Incorrect product received
Missing parts or accessories

3. Non-Eligible Returns

Returns will not be accepted if:

The product has been used, damaged, or modified by the customer.
The product is returned without original packaging or accessories.
The return request is made after the return window has expired.
The issue is caused by misuse, accidental damage, water damage, or unauthorized repair.

4. Return Process

To initiate a return, please contact our support team with:

Order Number
Clear photos or videos showing the issue
Brief description of the problem

Our team will review your request within 1–2 business days.

5. Refunds

Once the returned product is received and inspected:

Approved refunds will be processed to the original payment method within 5–7 business days.
COD orders will be refunded via bank transfer or UPI after verification.

6. Replacement

Where applicable, DES may offer a replacement instead of a refund for defective or damaged products.

7. Shipping Charges

If the return is due to a defective, damaged, or incorrect product, DES will bear the return shipping cost.
If the return is requested for personal preference or any reason not related to product quality, return shipping charges may be deducted from the refund.