Shipping policy

At DES (Delhi Ecom Supplies), we strive to deliver your orders quickly, safely, and efficiently.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

Delhi NCR: 1–3 Business Days
Metro Cities: 2–5 Business Days
Rest of India: 3–7 Business Days
Remote locations may require additional delivery time.

Shipping Partners

We work with trusted courier partners to ensure secure and timely delivery.

Order Tracking

Once your order is shipped, a tracking ID and tracking link will be sent via email or SMS (where applicable).

Shipping Charges

• Orders of ₹499 or more qualify for free standard shipping across India.

• For orders below ₹499, a standard shipping charge of ₹49 applies and will be displayed at checkout before payment.

Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Courier operational delays
Incorrect shipping address provided by the customer

DES is not responsible for delays caused by third-party logistics providers, but we will assist customers in tracking and resolving shipment issues.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to an incorrect or incomplete address may require additional shipping charges for re-dispatch.

Damaged Package

If your package appears damaged during delivery:

Do not accept the package if it is severely damaged.
Take clear photos of the package.
Contact our support team within 24 hours of delivery.

Contact

For shipping-related queries, please contact:

Delhi Ecom Supplies (DES)
Email: delhiecomsupplies@gmail.com
Phone / WhatsApp: +91 8510006740
Business Address: G-394, Mangolpuri, New Delhi – 110083, India
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST